With every purchase at sewingmachinemall.com we offer a 60 day money back guarantee. This means that for any reason you are not satisfied with your purchase you can call us and return it for a refund.
We know what our customers want and know what makes them comfortable. It is important that you feel confident when making a purchase that you will be taken care of after the purchase in case you are having doubts, or in very rare cases something went wrong with your order.
To return an item for any reason, simply contact us via e-mail firstname.lastname@example.org and explain to us why you wish to return the item. We will issue a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Please do not try to return an item without a Return Authorization Number; as different products must be returned to different locations.
- Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.
- Opened Merchandise may be returned for a refund at the full sale price. Merchandise must be returned in its original factory carton (undamaged unit, Styrofoam, warranty card, instruction manual and all included accessories).
- Shipping Costs are covered by sewingmachinemall.com if there is any problem with your order or the product is defective, and you allow us to repair or replace it. If you choose not to repair or replace the item it becomes a general return. General returns are subject to have the original shipping fees and the return shipping fees deducted from the refund.
- If any machine is returned without its included accessories and manual a restocking fee will be deducted from the refund.
Regarding items such as bobbins, presser feet, or any other sewing accessory that requests you to provide your machine brand and model: Sewingmachinemall.com is responsible for all return costs incurred if the part is listed as fitting your machine and it does not.
- All opened software and designs
- All sewing cabinets, cutting tables, cabinets inserts, and quilting table extensions
- Assembled Machine Quilting Frames
- Dream World Sew Steady extension tables
- All Industrial Machines
- Freight Intensive Items
- All items without original factory box
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Temple Sewing and Supply Corp.